Customer Relations Representative - State Farm Agent Team Member
Full Time • Allendale - NJ
Responsive recruiter
Benefits:
- Bonus based on performance
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Customer Relations Representative – Service Focus with In-Book Sales Opportunities
The Kalpagian Agency – State Farm
The Kalpagian Agency – State Farm
Deliver Exceptional Service. Strengthen Customer Relationships. Support Agency Growth.
The Kalpagian Agency is seeking a Customer Relations Representative who excels at providing outstanding service while confidently identifying opportunities to improve coverage for existing customers. In this role, every service interaction is also a chance to protect families more fully and support our agency’s long-term growth.
This position requires both Property & Casualty and Life & Health licenses.
If you are not yet fully licensed, we will support you through the licensing process—but full licensure will be required to continue in the role.
If you are not yet fully licensed, we will support you through the licensing process—but full licensure will be required to continue in the role.
Role Overview
As a Customer Relations Representative, you will be the first point of contact for policyholders—resolving questions, processing updates, and ensuring customers feel valued and supported. At the same time, you’ll conduct coverage check-ins and recommend additional products when appropriate, ensuring customers are properly protected while contributing to the agency’s success.
Responsibilities
- Manage customer inquiries related to billing, policy changes, coverage, and claims
- Maintain accurate and detailed customer records
- Conduct proactive policy reviews to identify coverage gaps or unmet needs
- Recommend additional insurance products when appropriate to enhance protection
- Support retention efforts by strengthening relationships and delivering exceptional service
- Work collaboratively with team members to ensure a seamless, positive customer experience
Qualifications
- Active Property & Casualty and Life & Health licenses (or willingness to obtain both with agency support)
- Previous service experience in insurance preferred
- Strong communication, listening, and problem-solving skills
- Ability to remain calm and professional while assisting customers
- Comfortable pivoting service conversations into needs-based product recommendations
- Organized and detail-oriented, with the ability to manage multiple tasks at once
Why Join The Kalpagian Agency?
- Competitive compensation with performance-based bonuses for in-book sales
- Licensing support and training for candidates who are not yet fully credentialed
- A supportive, customer-focused environment that values professionalism and empathy
- Opportunities for internal growth for those who excel in both service and sales
- The chance to make a meaningful difference in the lives of customers every day
If you’re a compassionate, service-driven professional who also enjoys helping customers make smart insurance decisions, apply today to join The Kalpagian Agency. We look forward to meeting you.
Compensation: $50,000.00 - $65,000.00 per year
Do you want to work with someone who will help you achieve YOUR goals?
We are a very busy office and are looking for our next great team member. This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! Our well-trained team uses state of the art technology to achieve outstanding results. We want to work alongside those who are equally committed to excellence and personal achievement. If you want to work in an environment that is fun, challenging, and rewarding, then Ed Kalpagian - State Farm Agent may be the right fit for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team. Come work with an energetic, fun team at Ed Kalpagian - State Farm Agent!
About Our Agency
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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